| Account Relations Associate |
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| Category: |
Arts/Entertainment/Publishing |
| Position is: |
Full-Time |
| Location: |
Billings, MT |
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| Apply: |
Click here to submit your resume ... |
| Description: |
New Position!
The Account Relations Associate is a new client service and support role with additional Survey responsibilities and multiple opportunities to learn about our clients, industries and our business. This role communicates with our clients who are leaders in the entertainment, major foundation and digital content industries. To succeed in the role, one must be motivated to provide incredible client satisfaction, both by responding to requests and questions and by vigilantly ensuring thorough and up-to-date information in our client management system. In addition, this role provides administrative support to our survey operations and report publishing functions, including word processing, proofreading and file-tracking during our report production cycles.
Client support responsibilities:
We are client-focused and pro-active in responding to client inquiries and requests
Assist with annual marketing outreach to returning survey participants and new prospects: communicate with clients by email and phone and track survey participation counts.
Provide clients with access to reports on secure web portal, including generating passwords, providing instructions and troubleshooting web access.
Field general inquiries and information requests about our reports, surveys and consulting services.
Set up and track attendance for our client webinars.
This is a role with a wide variety of responsibilities, with the common theme of providing our clients and prospective clients with great customer service in delivering the data and information they need to make pay decisions for their organizations.
The successful candidate will be motivated to provide a level of service that further connects our clients to our surveys and the other services we offer. |
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| Apply: |
Click here to submit your resume ... |
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